Sheffield Central Counselling

Reducing losses and getting back to what's important

Sheffield Central Counselling’s primary objectives were reducing the loss of money due to last minute cancellations as well as generally reducing ongoing admin, leaving the directors to get back to working with their clients.

Field built a custom, online booking system that allows the user not only choose the date and time with their preferred counsellor, but also pay for the session up front. Registration emails prompt the collection of other pre-assessment information, freeing up time in their initial session for counselling, and SMS text reminders ensure the client stays engaged. Everything Field did had the aim of helping counsellors get back to the important part of their job – counselling.